Quality Assurance and Control

Efficiency improvement indicators: Restricting Time Over run of not more than 25% of the stipulated project completion period and Cost overrun of the Project at the most 10% of the approved project Cost
Automation of at least two critical processes of the department during the year aiming at increased transparency and efficiency
To achieve excellent feedback report from 40% of the customers during the year

IMS Policy

To maintain leadership and achieve / exceed customer's satisfaction by providing timely quality services
Create & sustain safe and healthy working environment by prevention of pollution in all the activities undertaken by EDCIL
Continual improvement of Integrated Management System by adhering to legal requirements giving highest priority to quality in all gamut of activities

IMS Quality Objectives

Customer satisfaction & continual performance improvement
To achieve at least 20 % excellent report (feedback) from our customers
To ensure Progressive development of Human Resources by providing training to all employees to meet targets and monitor and improve learning index
To encourage the practices of reliable suggestions from employees for EdCIL betterment

EMS Quality Objectives

To reduce the electric consumption by at least 5 % every year of IMS implementation
To reduce the use the use of paper by at least 5 % every year of IMS implementation
To reduce the generation of solid waste in the office by at least 5 % every year of IMS implementation
Every year the organization will plant at least 50 trees, along with providing them with adequate protection and subsequent care
To reduce the use of ozone depleting compounds
To minimize air, water and noise pollution on sustainable basis and endeavor for its continual improvement by adopting economically viable technology
To ensure compliance of all applicable environmental laws and regulations
To conserve natural resources by optimum utilization